Frequently asked questions by our Sellers
What kind of products are we looking for?
We love distinctive design that stands out. Especially limited edition items, design innovations, luxury goods, debut items, iconic items, custom-made or bespoke services, rare goods, exclusive lines, collaborations and one-offs!
What Categories?
Everything from homeware, gifts and Art, to Stationery, Jewellery and Accessories!
How do Transactions work?
When an order is placed at Bouf, the Customer is buying goods from you, the Seller. We will send you an order confirmation email. Bouf enables the transaction between Buyer and you, the Seller. We process each customer's payment in our secure online checkout. We also offer the Customer a single-point of contact, so they can speak to us about any questions they might have about your product, and to organise returns.
Who do I invoice when I receive an order?
When you receive an order, Bouf has already received payment in full from the Customer, and is holding the money on your behalf in your account. You should create an invoice from you to the Customer. Your invoice should include the following details:
* Your business name and address
* Your VAT or Tax number (if you have one)
* Order Date
* Customer's Name and Shipping Address
* Item Name and Description
* Quantity
* Price (Excluding Tax)
* Shipping (if applicable)
* Tax (if applicable)
* Order Total
* Payment Status: PAID
What documents should I attached to each package that I ship?
You should print and attach the invoice securely in an adhesive transparent envelope to the outside of each package that you ship. This provides the customer with a necessary official invoice for their records and should they want to claim back any tax.
If the parcel is being shipped internationally, you should also attach this Customs declaration (form CN23) to the outside. To accelerate customs clearance, complete this declaration in English, French or in a language accepted in the destination country. The Customs in the country of destination need to know exactly what the contents are, so you must therefore complete your declaration fully and legibly to avoid it being delayed at Customs. It is your responsibility to enquire into import and export regulations and to find out what documents are required in the destination country.
How are Bouf's fees collected?
Each month, Bouf will email you an invoice outlining all of your sales that month and any fees due on those sales. Your earnings for the month are automatically transferred to your PayPal account minus any fees that are owed to Bouf. No action is needed on your behalf.
Can I specify my own Shipping terms?
Yes. You are responsible for shipping your items to your customers, so you choose which countries you want to ship your items to, and how much it costs. You can also reward customers who spend over a certain amount with you with a free shipping offer. It is important that you obtain a tracking number for each delivery, to avoid heartache should the item go missing in transit. You should enter this tracking number when you mark the item as "Dispatched" in your account. Your packaging and delivery accuracy says a lot about your business and it’s commitment to provide that extra care and attention we don’t find at the regular High Street check outs or large mainstream online websites. Click here to view our Seller Advice regarding shipping times, packaging and help calculating shipping costs.
How do Returns, Cancellations and Refunds work?
When you signup, you provide a returns address and agree to act in accordance with our standard returns policy (made-to-order items do not have to be refunded if you choose not to). We will generate a personalised returns label for customers that wish to return an item to you. You must contact us as soon as you have received the returned item, and confirm its condition. Any refunds to the Customer are organised by Bouf. If you have already been paid for the sale, we will charge the cost of the refund to your credit card, deduct it from your next payment or invoice you directly. You can read our Returns & Refunds policy here: [url]/support/forum/viewtopic.php?f=59&t=8[/url]
If a customer cancels an order before they have received it, we may confirm with you whether or not the item has been shipped yet. If it has not, we will ask you to refrain from Shipping the item and the item will be marked as “Cancelled” in Your Account. You can read our full Returns and Refunds Policy here.
Who handles Customer Service?
Bouf provides customers with a single Customer Service platform. Customers can contact us via email, online message and feedback forms, telephone or in writing. The Customer can also message the Seller directly via the website. If the Customer has a product query that we cannot answer, we will put them in touch with the Seller directly.
Why was my application for a Seller Account not approved?
Please note: we turn away more products and sellers than we allow in, to ensure the product range is right. Your product must fit with our requirements (see top of page), and the Bouf team must love your product. We aim to offer our consumers a hand-picked selection of the best products that we can find. Please do not be deterred if your product is declined by us, and by all means re-apply with different products, or better quality images if that is the issue.
International Buying and Selling
Bouf Limited is a UK Company, complying to UK legislation. Sellers may however register their international address. Each Seller must specify which countries they are happy to ship their items to and provide a price for each item to each destination. Currently all fees are in Great British Pounds Sterling (GBP), and any currency-conversion is handled by PayPal. It is the Seller's responsibility to comply with Tax legislation and any import and export Customs requirements of the sending and receiving countries of the shipment.
I still have questions, who do I speak to?
Please visit the Contact section of the website to speak to us directly.
