Our response to COVID-19

Two balloons side by side, showing support for small businesses

 

Over the past few weeks Governments and people across the world have taken unprecedented action in the fight against COVID-19. This is having a profound impact on many and here at bouf.com we remain committed to supporting you during these times of uncertainty.

Our priority continues to be able to offer both our customers and marketplace sellers the very best service levels. This means regular contact and updates where required on product availability, delivery and item tracking. As a UK-based business, our focus on supporting local businesses and reviewing our standard operating model has been at the forefront of our minds these past few days.

The UK Government recently announced a number of temporary measures to support small businesses and help mitigate the impact on what would usually be standard operating costs. We know that many of our sellers are sole traders / small businesses and we value them immensely. With this in mind, we have taken the decision that from Monday 23rd March 2020 we will place our standard commission based fee on hold – this means when you buy from bouf.com you are ensuring our sellers receive 100%** of the sale proceeds.

We believe it is important to be able to offer a commission free marketplace capability** at this time. Our aim is to help as many UK-based small businesses to sell their products online, further limiting the disruption at this difficult time. We support many small businesses selling Personalised Gifts, quality Homeware, Lighting + more. If you know of a family member, friend or co-worker who is looking to continue to sell their products online and is worried about short-term commission impact, then please ask them to get in touch with us today at: management@bouf.com – alternatively, please highlight this message to them directly, should you believe they could benefit from selling unique products with our help.

We have compiled a short FAQ’s below to help with any immediate questions regarding buying from bouf.com during this time – we will be reviewing this business decision every 14 days and as further advice is provided by the UK government. In the meantime, we are constantly monitoring the UK-government guidelines available here: https://www.gov.uk/coronavirus

We remain on hand to support you and answer any further questions you may have – stay safe.

Bouf.com team

* 0% commission applicable to UK-based registered bouf.com sellers only.
** Excludes Stripe + PayPal payment processing fees for all debit / credit card transactions.

COVID-19 Customer FAQ’s 

Can I buy products at bouf.com at this time?

Yes, bouf.com is open for usual business trading – offering a facility for buyers and sellers to transact. We have hundreds of products available for every occasion, ranging from Personalised Gifts to LightingJewellery to unique Wall Art!

What steps are your sellers taking to protect buyers at this time?

Public Health England has advised there is no risk to the COVID-19 virus spreading via Products. Our sellers are taking usual duty and care when making and/or dispatching items to you in line with Public Health best practice.

We have advised our sellers continue to monitor UK-Government guidelines: https://www.gov.uk/coronavirus

What is bouf.com doing to help sellers at this time?

We continue to provide our Sellers with links to UK-government guidelines in relation to the COVID-19 pandemic. We have also taken the decision to put our standard flat-rate commission fee on hold, this ensures our UK-registered sellers receive 100% sale proceeds during this difficult time**

Bouf.com will be reviewing this business decision every 14-days and in line with UK-Government guidelines relating to the impact on businesses due to Coronavirus.

What steps are you taking to protect staff at bouf.com?

Our staff are now working from home with full guidelines and support to continue to provide optimum customer care.

How do I contact bouf.com Customer Support?

Please contact us on: Support@bouf.com

Can I still return an item at this time?

Yes, please see our https://www.bouf.com/returns-refunds-policy/

If you are unable to return within our standard policy timeframe due to COVID-19, then please contact our Customer Support team.

1 0% commission applicable to UK-based registered bouf.com sellers only.
2 Excludes Stripe + PayPal payment processing fees for all debit / credit card transactions.